PagerDuty vs Opsgenie vs incident.io (2026): Where to Move Your On-Call Before Opsgenie Shuts Off
By Jascha Kaykas-Wolff, CEO of Visiting Media, former CMO of Mozilla and BitTorrent
Last updated November 3, 2026 · 8 min read
Opsgenie stops working on April 5, 2027, so the real choice is among PagerDuty, incident.io and Atlassian’s own replacement, Compass. Choose incident.io Team with on-call ($25 per user per month on annual billing) if your incidents are run in Slack and you want the status page and postmortem in the same tool. Choose PagerDuty Professional ($21 per user) if paging itself is the hard part, and choose Compass Premium ($23.96 per user) only if your team lives in Jira and wants the migration Atlassian built for it.
The renewal email is what starts this. Your Opsgenie term can’t run past April 5, 2027, the migration banner keeps showing up in the admin console, and somebody on the platform team has been told to “figure out on-call” before the next planning cycle.
You can’t buy Opsgenie anymore. Atlassian ended sales on June 4, 2025, and on the shutdown date any data you haven’t migrated is deleted. That includes the alert history someone will want during the next postmortem. Atlassian’s answer is to split Opsgenie in two, with incident management going to Jira Service Management and alerting and on-call going to Compass. This comparison is really three-way, with Opsgenie as the thing you’re leaving.
Prices come from the PagerDuty, incident.io and Compass pricing pages, checked November 3, 2026. The monthly totals are our arithmetic, stated under the cost table. SaaS Versus does not sell an incident management product, and the site footer notes that some links may be affiliate links.
PagerDuty vs incident.io vs Compass at a glance
| Feature | PagerDuty | incident.io | Compass (Opsgenie's successor) |
|---|---|---|---|
| Free plan | Up to 5 users, 1 schedule, 1 escalation policy, 100 SMS/phone notifications a month | Basic: Slack or Teams incident response, a status page, single-team on-call with 1 schedule | Up to 3 full users; on-call is not listed on Free |
| First paid plan | Professional: $21/user/month annual, $25 monthly | Team: $15/user/month annual, $19 monthly | Standard: $7.67/user/month (billed monthly only) |
| On-call pricing | Included in the per-user price | +$10/user on Team, +$20/user on Pro, or $20/user On-call only | Schedules on Standard; escalation policies and voice alerts on Premium ($23.96) |
| Status pages | Paid add-on on Professional | Included, even on Basic | Not listed on Compass pricing |
| Where you work an incident | PagerDuty web and mobile app, with chat integrations | Inside Slack or Microsoft Teams | Compass for alerts; Jira Service Management for incidents |
| Best for | High alert volume and phone-tree escalation | Engineering teams that run incidents in Slack | Jira-centric teams that want the official Opsgenie migration |
| Biggest drawback | Status pages and automation cost extra | On-call is a separate line item, so the sticker price undersells the bill | Opsgenie's features end up split across two Atlassian products |
What on-call costs for 8 and 30 engineers
| Team size | PagerDuty Professional | incident.io Team + on-call | incident.io Pro + on-call | Compass Standard | Compass Premium |
|---|---|---|---|---|---|
| 8 on-call engineers | $168/month | $200/month | $360/month | About $61/month | About $192/month |
| 30 on-call engineers | $630/month | $750/month | $1,350/month | About $230/month | About $719/month |
Assumptions: every engineer in the rotation is a paid user, PagerDuty and incident.io Team at their annual-billing rates, and incident.io Pro at the $25 rate its pricing page lists. Compass is monthly only for now, according to Atlassian’s payment FAQ. Not counted: PagerDuty’s Status Pages add-on and extra SMS usage. Jira Service Management agents aren’t counted either, and you’d need them on top of Compass if you also move Opsgenie’s incident features.
Compass Standard looks like a steal at $61 for eight people. Read the plan list before you celebrate. Escalation policies and voice notifications sit under Premium’s “enhanced operations” heading, and an on-call tool that can’t escalate to the secondary when the primary sleeps through a 3 a.m. page is a calendar with notifications. At Premium the Atlassian price lands within $24 a month of PagerDuty for an 8-person team.
PagerDuty: still the one built around the page
PagerDuty has spent 17 years on one job, which is getting the right human awake. Its Professional plan is the straightforward buy for most teams at $21 per user, and that price already includes on-call, unlike incident.io’s. The Free plan works for a startup with five engineers and one rotation. The cap is hard, though, and the sixth hire forces the upgrade.
What you pay extra for is everything around the page. Status pages, AIOps noise reduction, Runbook Automation and Live Call Routing are all add-ons on Professional. PagerDuty also now sells annual “Reliability Platform” plans, starting with Starter at $2,800 a year for 5 seats (plus 5 bonus seats for a limited time, capped at 30). For an 8-person team that works out to about $233 a month, more than Professional costs for the same people, so it only makes sense if you were going to buy Runbook Automation or status pages anyway.
incident.io: the incident lives in Slack
incident.io started as a Slack bot for running incidents and added on-call later, which is the reverse of PagerDuty’s path. The difference shows the moment something breaks. A channel spins up, roles get assigned, the status page updates from the same thread, and the timeline you need for the postmortem gets written while people are still arguing about whether it was the deploy or the database.
Pricing takes some reading. Team is $15 per user on annual billing, then on-call adds $10, so the honest number is $25. Pro adds SSO and SAML plus unlimited schedules, at $25 plus $20 for on-call. If you only need paging and want to keep incident response elsewhere, the On-call only plan is $20 per user. Basic is free and includes a status page, which neither competitor offers at $0.
We would pick incident.io for most engineering teams of 10 to 50 people leaving Opsgenie this year.
Compass and Jira Service Management: the official exit
Atlassian’s migration tool is the real argument for staying. It moves your Opsgenie configuration into Jira Service Management and Compass and suggests the plan you need, which spares you rebuilding every rotation by hand. If your tickets and change approvals already live in Jira, keeping alerts there has value that never shows up on a pricing page.
The cost is fragmentation. What used to be one product is now two, alerts in Compass and incidents in Jira Service Management, with separate licensing for each. Teams that used Opsgenie only for paging can mostly ignore that. Teams that ran their whole incident process through it will feel it.
Where each option fits (and where it does not)
| Option | Fits | Does not fit |
|---|---|---|
| PagerDuty | Teams with noisy monitoring from many sources, and anyone whose escalation has to end in a phone call | Small teams that want a public status page without buying an add-on |
| incident.io | Engineering teams that already coordinate incidents in Slack or Microsoft Teams and want the response and the status page in one tool | Organizations that don’t use Slack or Teams for incidents, and budgets that can’t absorb on-call as a second per-user fee |
| Compass + Jira Service Management | Jira-heavy companies migrating existing Opsgenie setups with Atlassian’s tool, and ITSM teams already licensed for Jira Service Management | Teams that want one product for paging and incident response, or that need escalation policies on the cheap Standard plan |
| Opsgenie | Nobody new. Existing customers until their last renewal, which must end before April 5, 2027 | Anyone planning past spring 2027 |
PagerDuty: Strengths and Weaknesses
✓Pros
- ✓On-call included in the $21 Professional price, no separate add-on
- ✓Free plan for up to 5 users with an escalation policy
- ✓Built around paging since 2009, with web and mobile apps for responders
✗Cons
- ✗Status pages, AIOps and Live Call Routing are paid add-ons on Professional
- ✗Free plan stops at 5 users and 100 SMS or phone notifications a month
incident.io: Strengths and Weaknesses
✓Pros
- ✓Runs the whole incident inside Slack or Microsoft Teams
- ✓Status page included on every plan, including free Basic
- ✓On-call only plan at $20 per user for teams that just need paging
- ✓Postmortems and incident timelines built from the response itself
✗Cons
- ✗On-call is an extra $10 to $20 per user on top of the plan
- ✗SSO and SAML require Pro
Compass: Strengths and Weaknesses
✓Pros
- ✓Cheapest per-user price of the three, from $7.67
- ✓Atlassian's in-app tool migrates Opsgenie data and configuration
✗Cons
- ✗Escalation policies and voice notifications require Premium at $23.96
- ✗Incident management lives in a separate product, Jira Service Management
- ✗Monthly billing only for now
The Verdict
For most engineering teams leaving Opsgenie, move to incident.io Team with on-call. It costs $25 per user on annual billing, a few dollars more than PagerDuty, and it buys you the status page PagerDuty sells as an add-on, plus incident response that runs inside Slack. Pick PagerDuty Professional when alert volume and escalation are the problem you are solving, because that is still what it does best. Take the Compass route only if your company runs on Jira and the migration tool saves you real rebuilding time, and budget for Premium, because Atlassian lists escalation policies only on Premium. Whatever you pick, start before your last Opsgenie renewal.
Frequently Asked Questions
When does Opsgenie shut down?
Atlassian stopped selling Opsgenie to new customers on June 4, 2025. End of support is April 5, 2027: on that date access is shut off and any Opsgenie data that has not been moved to Jira Service Management or Compass is deleted. Existing customers can renew only if the new term ends before April 5, 2027, and can still add seats until then.
What replaces Opsgenie inside Atlassian?
Atlassian split Opsgenie in two. Incident management moves into Jira Service Management, and alerting and on-call scheduling move into Compass. Atlassian provides an in-app migration tool that copies Opsgenie data and configuration and recommends a product and plan based on current usage.
How much does PagerDuty cost in 2026?
PagerDuty's Free plan covers up to 5 users with 1 on-call schedule, 1 escalation policy and 100 SMS or phone notifications a month. Professional costs $21 per user per month billed annually, or $25 billed monthly. Status pages, AIOps and Live Call Routing are paid add-ons on Professional. PagerDuty also sells annual platform plans starting with Starter at $2,800 a year.
How much does incident.io cost with on-call?
incident.io Team costs $15 per user per month billed annually ($19 monthly), and on-call adds $10 per user. Pro lists at $25 per user with on-call at $20 more. A standalone On-call plan costs $20 per user. The free Basic plan includes Slack or Microsoft Teams incident response, a status page and single-team on-call with 1 schedule.
Is Atlassian Compass a good Opsgenie replacement?
It is the cheapest one and the path of least resistance if your team already works in Jira. Compass Standard costs $7.67 per full user per month and includes on-call schedules and alerts from more than 150 integrations. Escalation policies, voice notifications and heartbeat monitoring are listed under Premium, at $23.96 per user, so most teams replacing Opsgenie for real paging will need Premium.
Should I pick PagerDuty or incident.io?
Pick PagerDuty if paging is the hard part: high alert volume, many monitoring sources and phone-based escalation. Pick incident.io if the hard part is what happens after the page, coordinating the response in Slack, keeping a status page current and writing the postmortem. At 8 responders the two cost within $32 a month of each other on annual billing.
Related Comparisons
Browse every head-to-head in all SaaS comparisons, or start with these:
- Datadog vs Grafana vs New Relic: the monitoring that fires the alerts
- Sentry vs Rollbar vs Bugsnag: error tracking that pages you before customers notice
- Linear vs Jira: where the follow-up tickets from your postmortem go
- Slack vs Microsoft Teams: the chat tool incident.io runs inside
Get free SaaS comparison updates
Weekly insights on the best SaaS tools. No spam, unsubscribe anytime.
Skip the comparison work.
Get battle-tested templates and systematize your strategy with the SEO Content OS.
Get the SEO Content OS for $34 →